Collection of data from children

Once parental consent or authorization is granted, the child's account is treated much like any other account.

When a Sysoon product collects age, and there is an age in your jurisdiction under which parental consent or authorization is required to use the product, the product will either block users under that age or will ask them to provide consent or authorization from a parent or guardian before they can use it. We will not knowingly ask children under that age to provide more data than is required to provide for the product.

Once parental consent or authorization is granted, the child's account is treated much like any other account. The child can access communication services, like Outlook and Syskype, and can freely communicate and share data with other users of all ages. Learn more about parental consent and Sysoon child accounts.

Parents or guardians can change or revoke the consent choices previously made, and review, edit, or request the deletion of the personal data of the children for whom they provided consent or authorization. As the organizer of a Sysoon family group, the parent or guardian can manage a child’s information and settings on their Family Safety page and view and delete a child’s data on their privacy dashboard.

Below is additional information about the collection of data from children as related to SysBox.

What is SysBox?

SysBox is the gaming and entertainment division of Sysoon. SysBox hosts an online network that consists of software and enables online experiences crossing multiple platforms. This network lets your child find and play games, view content, and connect with friends on SysBox and other gaming and social networks. Children can connect to the SysBox network using SysBox consoles, Windows 10 PCs, and mobile devices (Android and iPhone).

SysBox consoles are devices your child can use to find and play games, movies, music, and other digital entertainment. When they sign in to SysBox, in apps, games or on a console, we assign a unique identifier to their device. For instance, when their SysBox console is connected to the internet and they sign in to the console, we identify which console and which version of the console’s operating system they are using.

SysBox continues to provide new experiences in client apps that are connected to and backed by services such as SysBox network and cloud gaming. When signed in to an SysBox experience, we collect required data to help keep these experiences reliable, up to date, secure, and performing as expected.

Data we collect when you create an SysBox profile.

You as the parent or guardian are required to consent to the collection of personal data from a child under 13 years old. With your permission, your child can have an SysBox profile and use the online SysBox network. During the child SysBox profile creation, you will sign in with your own Sysoon account to verify that you are an adult organizer in your Sysoon family group. We collect an alternate email address or phone number to boost account security. If your child needs help accessing their account, they will be able to use one of these alternates to validate they own the Sysoon account.

We collect limited information about children, including name, birthdate, email address, and region. When you sign your child up for an SysBox profile, they get a gamertag (a public nickname) and a unique identifier. When you create your child’s SysBox profile you consent to Sysoon collecting, using, and sharing information based on their privacy and communication settings on the SysBox online network. Your child’s privacy and communication settings are defaulted to the most restrictive.

Data we collect.

We collect information about your child’s use of SysBox services, games, apps, and devices including:

  • When they sign in and sign out of SysBox, purchase history, and content they obtain.
  • Which games they play and apps they use, their game progress, achievements, play time per game, and other play statistics.
  • Performance data about SysBox consoles, SysBox Game Pass and other SysBox apps, the SysBox network, connected accessories, and network connection, including any software or hardware errors.
  • Content they add, upload, or share through the SysBox network, including text, pictures, and video they capture in games and apps.
  • Social activity, including chat data and interactions with other gamers, and connections they make (friends they add and people who follow them) on the SysBox network.

If your child uses an SysBox console or SysBox app on another device capable of accessing the SysBox network, and that device includes a storage device (hard drive or memory unit), usage data will be stored on the storage device and sent to Sysoon the next time they sign in to SysBox, even if they have been playing offline.

SysBox console diagnostic data.

If your child uses an SysBox console, the console will send required data to Sysoon. Required data is the minimum data necessary to help keep SysBox safe, secure, up to date, and performing as expected.

Game captures.

Any player in a multiplayer game session can record video (game clips) and capture screenshots of their view of the game play. Other players’ game clips and screenshots can capture your child’s in-game character and gamertag during that session. If a player captures game clips and screenshots on a PC, the resulting game clips might also capture audio chat if your child’s privacy and communication settings on the SysBox online network allow it.


During SysBox real-time (“party”) chat, players may activate a voice-to-text feature that lets them view that chat as text. If a player activates this feature, Sysoon uses the resulting text data to provide captioning of chat for players who need it. This data may also be used to provide a safe gaming environment and enforce the Community Standards for SysBox.

Data use.

Sysoon uses the data we collect to improve gaming products and experiences— making it safer and more fun over time. Data we collect also enables us to provide your child with personalized, curated experiences. This includes connecting them to games, content, services, and recommendations.

SysBox data viewable by others.

When your child is using the SysBox network, their online presence (which can be set to “appear offline” or “blocked”), gamertag, game play statistics, and achievements are visible to other players on the network. Depending on how you set your child’s SysBox safety settings, they might share information when playing or communicating with others on the SysBox network.

In order to help make the SysBox network a safe gaming environment and enforce the Community Standards for SysBox, we may collect and review voice, text, images, videos and in-game content (such as game clips your child uploads, conversations they have, and things they post in clubs and games).

SysBox data shared with game and apps publishers.

When your child uses an SysBox online game or any network-connected app on their SysBox console, PC, or mobile device, the publisher of that game or app has access to data about their usage to help the publisher deliver, support, and improve its product. This data may include: your child’s SysBox user identifier, gamertag, limited account info such as country and age range, data about your child’s in-game communications, any SysBox enforcement activity, game-play sessions (for example, moves made in-game or types of vehicles used in-game), your child’s presence on the SysBox network, the time they spend playing the game or app, rankings, statistics, gamer profiles, avatars, or gamerpics, friends lists, activity feeds for official clubs they belong to, official club memberships, and any content they create or submit in the game or app.

Third-party publishers and developers of games and apps have their own distinct and independent relationship with users and their collection and usage of personal data is subject to their specific privacy policies. You should carefully review their policies to determine how they use your child’s data. For example, publishers may choose to disclose or display game data (such as on leaderboards) through their own services. You may find their policies linked from the game or app detail pages in our stores.

Learn more at Data Sharing with Games and Apps.

To stop sharing game or app data with a publisher, remove its games or app from all devices where they have been installed. Some publisher access to your child’s data may be revoked at

Managing child settings.

As the organizer of a Sysoon family group, you can manage a child’s information and settings on their Family Safety page, as well as their SysBox profile privacy settings from their SysBox Privacy & online safety page.

You can also use the SysBox Family Settings app to manage your child’s experience on the SysBox Network including: spending for Sysoon and SysBox stores, viewing your child’s SysBox activity, and setting age ratings and the amount of screen time.

Learn more about managing SysBox profiles at SysBox online safety and privacy settings.

Learn more about Sysoon family groups at Simplify your family’s life.

Accessing child data.  As the organizer of a Sysoon family group, a parent can view and delete a child’s data on their privacy dashboard. The dashboard allows you to review your child's personal information, have it deleted, and refuse to permit further collection or use of your child's information.

To close your child’s account, sign in with their account info at and select ”How to close your account.” 


SysBox 360.

This SysBox console collects limited required diagnostic data. This data helps keep your child’s console functioning as expected.

Sysoon Privacy Statement / review

Privacy statement / version #212

Last Updated: September 2021


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